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Seniors who wish to enter any Long Term Care Home in Ontario must be processed through a Community Care Access Centre (CCAC) who carries out a needs assessment to ensure the applicant meets the conditions to qualify to be admitted to a Home. The government legislated eligibility criteria include the following:

  • applicant must be 18 years of age or older.
  • applicant is an insured person under the Health Insurance Act.
  • applicant meets at least one of the following criteria:
    • requires nursing care to be available on-site 24 hours a day;
    • requires assistance each day with activities of daily living;
    • requires on-site supervision or monitoring at frequent intervals throughout the day to ensure his/her safety or well-being;
    • is at risk of being financially, emotionally or physically harmed if applicant lives in his/her residence;
    • is at risk of suffering harm due to environmental conditions which cannot be resolved if person lives in his/her residence;
    • may harm someone if the applicant lives in his/her residence.
  • none of the publicly funded community based services available to the applicant while the applicant lives in his/her residence (or in the areas to which the applicant plans to move) and none of the other care-giving, support or companionship arrangements available to the applicant while the applicant lives in his/her residence (or areas to which the applicant plans to move) are sufficient, in any combination, to meet the applicant’s requirements;
  • applicant’s care requirements can be met in the Long Term Care Home.

Heidehof further requires that the applicant can be adequately cared for based on information supplied to Heidehof as at the date of admission and in relation to the physical plan, staff levels, staff expertise and financial resources at Heidehof’s disposal.

Heidehof has 62 basic beds (a room with two residents sharing the same room and one washroom serving both residents); 20 semi-private beds (a room with one resident sharing a washroom with one other resident living in an adjoining room); and 24 private beds (a room with one resident with its own exclusive washroom). Resident rooms are located within one of three “houses” each of which has its own Nursing Station, Dining Room, Activity Lounges and service areas. Houses range in size from 32 beds to 38 beds.

Rates for accommodation are set by the Ministry of Health and Long term Care and are currently capped at the following rates:

106 BEDS – LONG TERM CARE – July 01, 2021 – June 30, 2022
(no rate change in July ’20, ’21, ’22)
Units Specifics Rent/month
Private Room
contains 1 bed in one room with a washroom that is not shared
Semi-Private Room
contains 1 bed in one room with a washroom shared with adjoining room
Basic Room **
contains 2 beds in one room with a washroom shared between 2 residents

** If requested, Government assistance available only for basic accommodation.

Services provided within our Long Term Care Home are summarized as follows:


Under the direction of our Medical Director, Heidehof offers 24 hour nursing supervision. The nursing staff provide supervision of medications, assistance with bathing and activities of daily living. All rooms, including washrooms, have communication with the nursing staff through a call-bell system.


Heidehof provides the services of a Dietitian to ensure that all nutritional requirements are met. The dietary staff provide both German and Canadian cuisine, serving three meals a day in our three dining rooms. Snacks and drinks are available on each floor through the nursing staff. Friends and families are welcome to enjoy a meal with the residents at a reasonable charge. Advance notification with our staff is suggested.


Our Activation Department provides a variety of activities, recreational and therapeutic programming and services. Regular activities include crafts, sing-a-longs, social gatherings, fitness programs, Bible studies, church services, etc. In addition to these, a number of special activities and outings are planned each month.

Environmental Services

The maintenance and housekeeping staff maintain a clean, safe and pleasant environment in the Home for all our residents, staff and visitors. Laundry services are provided to all of our residents on a regular basis, for both personal laundry as well as linens.

Other amenities: Within the building residents have access to:

  • hairdressing/barber services are available from an independent operator located within the Heidehof building. Services are available to all residents for a reasonable price during regular business hours.
  • Aqua-therapy pool located within the building. The pool is maintained at 94 degrees Fahrenheit. Physician approval is required to ensure you are medically fit to participate in the pool program.
  • Chapel in which German and English services are conducted for various faiths on a regular basis through a volunteer roster of ministers and chaplains.
  • Secure balconies and courtyards accessible from the Houses to be able to safely enjoy the outdoors in a pleasing and comfortable setting.
  • Library and sitting room overlooking a garden waterfall and pond as well as the busy Lake Street which many residents enjoy looking at.
  • Meridian Credit Union attends to our building weekly to allow residents regular banking/ financial services without having to leave the premises.
  • Van outings.
  • Special programs in our Ballroom in which all residents and tenants under our care can get together to share in special events, such as monthly Birthday Parties and outside entertainment, being performed at Heidehof, etc.

For information on admission to our Long Term Care Home, contact:

Erika Ledwez, Manager, Admissions and Resident/Tenant Relations
Heidehof . . . The People Place
600 Lake Street, St. Catharines, Ontario, L2N 4J4

Tel: (905) 935-3344 Extension 5225 Mondays to Fridays 8:30 a.m. to 4:30 p.m.
On Lunch 12:30 p.m. to 1:00 p.m.

To arrange for a tour of the facility, which is carried out on Tuesdays, contact:

Angelica Anderson, Receptionist
Tel: (905) 935-3344 Mondays to Fridays 8:30 a.m. to 4:30 p.m.
On Lunch 12:30 p.m. to 1:00 p.m.